Fix for login issue

Due to a recent update to the TOBAR website, some users may be experiencing issues when they attempt to log in. We understand that clearing your cookies will help to remedy this problem. If you would like instructions detailed how to do this, please follow the relevant directions below to clear your cookies and then proceed to log in as usual.


Google Chrome:

Click on the "Tools" menu and select "Options".

Click the "Under the Bonnet" tab, locate the "Privacy" section and click the "Clear browsing data" button.

Select "Delete cookies and other site data" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the period you want from the dropdown list).

Select "Clear browsing history" to delete traces of which websites you've visited.

Select "Clear download history" to delete records of which files and programs you've downloaded.

Select "Empty the cache" to delete cached website pages.

You can also delete saved passwords (which log you into websites) and saved form data (such as your name and address).

Then click on the "Clear browsing data" button.

Click on the Close button when you've finished.


Internet Explorer 9:

Open Internet explorer window

Click the “Tools” button

Point to “safety” and then click “delete browsing history”

Tick the “cookies” box, then click “delete”


Internet Explorer 8:

Click "Safety" on the Command bar

Select "Delete Browsing History"

Select the option for cookies and click Delete

Alternatively, Internet Explorer 8's new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies). To use InPrivate mode:

Click "Safety" on the Command bar

Select "InPrivate Browsing"


Internet Explorer 7.x:

Exit Internet Explorer 7, and then exit any instances of Windows Explorer

Click Start, click Run, type inetcpl.cpl, and then press ENTER

On the General tab, click Delete under Browsing History in the Internet Properties dialog box

In the Delete Browsing History dialog box, click Delete Cookies

In the Delete Cookies dialog box, click Yes.

Internet Explorer (all other versions)

Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.

The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'.


Safari 1.0 (MacOS X):

Choose Preferences from Safari menu

Select Security icon

Press Show Cookies button

Select the Cookies to be deleted from the list

Press Delete button

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