Security & Privacy
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
1. Personal information
We collect the following personal information:Your name Address Phone number Email address Credit/debit card details
The personal information which we hold will be kept securely in accordance with our internal security policy, the law and the Which? Web Trader Code. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We collect and use personal information to inform you of products, special offers and news. We will not email you in the future unless you have given us your consent. If you have any questions/comments about privacy, you can email us at: email@example.com
2. Non-personal information
We collect and use non-personal information in the following ways:
a) Internet Protocol (IP) address When you visit our website we log your IP address (the unique identifier which identifies your computer on the internet). We use IP addresses to collect broad demographic information about our website visitors. We do not link IP addresses to any identifiable information.
Four types of cookie may be used during your visit to our website: • Session cookies that are deleted after each visit, which are used to maintain your transaction and minimize the need to transfer your information across the internet • Persistent or tracking cookies which are used across visits and, for example, are used to remember any items stored in your shopping basket • Email cookies which are set on your computer by an email sent from us (if you view the email in your web browser), but are accessed by us when you use our website • Third party cookies that are used by our partners, for example to help us measure website visitors (see web analytics for more information)
If you disable cookies you may not be able to use all of the features of our website, such as to retrieve your basket for example. For more information see www.allaboutcookies.org
c) Web analytics In order to develop our website in line with our customers’ needs, we keep a track on which pages on our website are visited most frequently and how long visitors spend on our website. We use this information to help improve the website. We are not able to gather other information from your disk or computer. We collect a copy of the data held by the cookie for inclusion in any analysis. We use full SSL protocols when collecting visitor information on secure pages; this ensures that the website’s security is not compromised. We encrypt all transmitted visitor information so no-one else can read the information we gather. None of the information can be traced to an individual – we do not know who you are as a unique user, merely that there are a certain number of people using the website. We only collect data that relates to what goes on, on our website and the information cannot be used for marketing on an individual basis.